Cancellation & Refund Policy Last updated on 22-07-2024 18:40:16 GRAND INTERNATIONAL believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. • GRAND INTERNATIONAL does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the GRAND INTERNATIONAL, it’ll take 3-5 Days days for the refund to be processed to the end customer.
### Refund Policy
**Cancellation & Refund Policy**
_Last updated on 22-07-2024 18:40:16_
GRAND INTERNATIONAL believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Please read the following policy carefully to understand our practices regarding cancellations and refunds.
#### Refund Policy for Membership Plans
1. **SELLER PRO and SELLER EXPERT Membership Plans**:
- We offer a 7-day refund policy for the SELLER PRO and SELLER EXPERT membership plans. If you are not satisfied with the service, you may request a refund within 7 days from the date of purchase.
- To request a refund, please contact our customer service team with your order details. Refunds will be processed within 3-5 business days after the approval of your request.
2. **SELLER KID Membership Plan**:
- The SELLER KID membership plan does not qualify for any refunds under any circumstances. All sales for this plan are final.
#### General Cancellation Policy
1. **Order Cancellations**:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- GRAND INTERNATIONAL does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refunds or replacements can be made if the customer establishes that the quality of the product delivered is not good.
2. **Damaged or Defective Items**:
- In case of receipt of damaged or defective items, please report the same to our customer service team within 7 days of receipt of the products. The request will be entertained once the merchant has checked and determined the same at their end.
- If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.
3. **Warranty Issues**:
- For products that come with a warranty from manufacturers, please refer the issue to them directly. GRAND INTERNATIONAL does not handle warranty claims for third-party products.
4. **Processing Refunds**:
- In case of any refunds approved by GRAND INTERNATIONAL, it will take 3-5 business days for the refund to be processed to the end customer.
#### Contact Information
For any queries or requests regarding cancellations and refunds, please contact us at:
**SellerSteps.com**
Email: support@sellersteps.com
**Parent Company: Grand International India**
Email: grandinternational@aol.com
Address: 6/435-C, Kuruvattoor, Vallappuzha, Palakkad, Kerala, 679336, India
GSTIN: 32ADCPF1015H1ZG
Legal Name: Fasil Mubarak Vetti Kattil
Trade Name: Grand International
Grand International and all its subsidiaries are owned by Mr. Fasil Mubarak.
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By using our services, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.